Customer service is possibly the most critical factor determining whether guests leave your hotel satisfied or furious. However, your staff won’t be able to provide the service expected from them if you fail to enforce high safety standards that keep them safe on the job. 1. Check CredentialsMaintaining a credible hiring system means checking every …

How To Keep Staff Safe When Managing A HotelRead More »

The question of how to reduce your hotel’s carbon footprint is a hot button issue today. With so many options on the table, it can seem overwhelming. It doesn’t have to be though. Going green can be one of the easiest things you can do to benefit your business and the environment. You won’t just …

5 Ways To Reduce Your Hotel’s Carbon FootprintRead More »

Chafing dishes need to stay hot, but as most of us know only too well, they often don’t. The problem of inconsistent heat is one which is unfortunately fairly endemic to traditional chafing dish heating systems. Whether you’re using liquid or gel chafing fuel, other than investing in expensive electric heaters, there are only a …

How To Improve Inconsistent Heat On Chafing DishesRead More »